Terms & Conditions
These General Conditions of Sale (hereinafter, General Conditions) have as their object the regulation of the purchase of Products, carried out remotely via the electronic network, from the Website www.orogami.com (hereinafter, the Website).
The owner of the site is: OROGAMI di Orciuolo Tiziana, based in Via del Duomo 14/16, 05018 Orvieto (Italy), VAT number 00682030556, Telephone +39.0763.344206, [email protected] (hereinafter also referred to simply as the society).
ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
All purchases of Products made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by these General Conditions as well as by the Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50-67) and the rules on electronic commerce (Legislative Decree 70/2003).
With the conclusion of the Purchase Contracts, the Customer accepts and undertakes to observe these General Conditions.
The Customer is therefore invited to carefully read these General Conditions before carrying out any purchase operation and, once the purchase procedure provided for by the Site has been completed, to print them or in any case to keep them.
The Company may modify, at any time and without notice, the content of the General Conditions, it being understood that the General Conditions published on the Site at the time the purchase order is sent by the Customer will apply to the Purchase Contracts already concluded.
The site www.orogami.com is a telematic site for the sale of products (hereinafter, Products).
All the Products offered are illustrated in detail on the Site where the sheet containing, in addition to the description, all the necessary information is shown. Pictures may differ from the actual item due to digital display or playback effects.
The Customer can purchase the Products illustrated on the Site by respecting the technical access procedures provided therein.
The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies complete knowledge and full acceptance of these General Conditions.
The correct receipt of the Client’s proposal will be confirmed by the Company through an automatic reply sent to the e-mail address supplied by the Client and only confirms the correct receipt of the proposal within the information systems. This confirmation message will indicate an Order Number, to be used in any subsequent communication with the Company.
The message will re-propose, in addition to the information required by law, all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections.
Possible increase in costs caused by errors in the data not reported promptly, will be the sole responsibility of the Customer.
Each purchase contract stipulated between the Company and the Customer must be considered concluded only with the acceptance of the order by the Company.
The Company has the right not to accept, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation.
In particular, the Company reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if, even after a comparison with the circuit that manages payments by credit cards, anomalies in transactions and means of payment used by the Customer.
The order confirmation is given to the Customer when the Products are delivered to the courier in charge of shipping with the relative issue of the invoice or receipt.
PRODUCT PRICES AND SHIPPING COSTS
All Product prices are clearly indicated on the Site and are inclusive of VAT.
For sales reserved to residents in countries outside the European Union, the prices at the time of the order are reduced by the current VAT rate.
Delivery costs are adequately highlighted at the time of the order. The cost of each shipment – the amount of which may vary according to the method of delivery and payment, as well as the destination and the total amount of the order – is charged to the customer and will be calculated at the time of placing the order.
For deliveries outside Europe, the Company reserves the right to quantify the costs; to this end, the customer must contact the Company in advance, which will estimate the costs.
DELIVERY AND INVOICING METHODS
The Company – unless otherwise agreed with the Customer – delivers by courier throughout the European territory and the delivery will take place without an appointment.
The Company issues an invoice or receipt for the Products purchased when the Products are delivered to the courier for shipment and then included in the package to be delivered. For the issuance of the invoice, the information provided by the Customer is valid. No data changes will be possible after the invoice has been issued.
No responsibility, for any reason, can be charged by the Customer to the Company in case of delay in the order fulfillment or in the delivery of the Products covered by the Purchase Contracts.
The ordered Products will be sent to the postal address specified by the Customer.
Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays. The delivery will be considered completed when the Product is made available to the Customer at the address specified in the order form.
Upon delivery of the Products by the courier appointed by the Company, the Customer is required to check carefully:
a) that the packaging is not damaged or otherwise altered;
b) that the number of pieces delivered corresponds to what is indicated in the transport document.
Any damage to the packaging and to the Products or the mismatch in the number of pieces / packages or indications, must be immediately contested by the Customer, who may contact the Company through the above references specifying the order for which such occurred. misunderstandings.
Cases of force majeure, unavailability of means of transport, as well as unforeseeable or inevitable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery for the Company, will give it the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, the Company will be responsible for providing timely and adequate communication of its decisions to the e-mail address indicated by the Customer and the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against the Society.
METHODS OF PAYMENT
The payment of the purchased Products can be made in the following ways:
- Credit Card : Nexi circuit
- Bank transfer, the user can make the payment by bank transfer in favor of OROGAMI di Orciuolo Tiziana
Bank: CASSA DI RISPARMIO DI ORVIETO
The goods will be sent to the customer after the bank notification or receipt of a copy of the bank transfer with CRO number sent by the customer via e-mail to [email protected]
RIGHT OF WITHDRAWAL
Purchases made on the Site are governed by these General Conditions as well as by the Italian law on mail order and distance selling. Personalized items, including all custom-engravable designs, made-to-order personalized size rings are excluded from the right of withdrawal.
Pursuant to art. 64 and following of Legislative Decree 206/2005 (Consumer Code), the consumer customer (ie a natural person who purchases the goods for purposes not related to his professional activity, or without indicating a VAT number) has the right to withdraw from the purchase contract for any reason and without providing explanations, under the conditions set out below:
- the Customer must send, within 14 (fourteen) working days from the date of receipt of the goods, a communication containing a clear indication of the will to withdraw; the burden of proof of compliance with the terms is borne by the customer, it is therefore suggested to use a registered letter with return receipt, or other equivalent form;
- the substantial integrity of the returned property is an essential condition for exercising the right of withdrawal;
- having verified the integrity of the returned Product, the Company will refund the Customer the full amount paid for the Products referred to in the Purchase Agreement subject to withdrawal, no later than 14 (fourteen) days from the return of the Products themselves. The Company will refund the full value of the order, or part of it if the withdrawal is partial, by bank transfer, or by other methods specifically agreed between the Company and the Customer.
It should be noted that in accordance with current legislation on the subject, the Company will refund the Customer only the sums paid by the latter as the price of the Products. The costs necessary for returning the Products subject to withdrawal to the Company will be borne by the Customer.
NON-CONFORMITY OF PRODUCTS AND DEFECTIVE PRODUCTS
The Products offered on the Site comply with the national and community legislation in force in Italy. The Company guarantees that the products are free from defects and manufacturing defects.
In the event of a lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a defective Product, the Customer must immediately send the Product to the Company for the necessary checks. Within 8 days of receipt of the goods, the Company will send its considerations via email regarding the customer’s findings; if the non-conformity or defect of the Product is confirmed, the Customer will only be entitled to a refund or replacement of the goods. A communication from the Company will follow with the indication of the reimbursement method, excluding any further liability, for any reason. In any case, replacement or reimbursement is excluded where tampering or modification of the Product by the Customer or whoever is on his behalf is ascertained.
DISCLAIMER AND PRODUCT WARRANTY
The Products supplied by the Company are intended exclusively for the specific use for which they are advertised on the Site. The Company is therefore not responsible for the consequences deriving from the use of the Products for a different use.
TREATMENT OF PERSONAL DATA
COMMUNICATIONS AND COMPLAINTS
All communications or any complaints by the Customer against the Company regarding the Purchase Agreements must be communicated by writing to the email address indicated in these Conditions or through the appropriate contact forms on the Site.
INTELLECTUAL PROPERTY RIGHTS
All trademarks (registered and unregistered), as well as any and all intellectual work, distinctive sign or denomination, image, photograph, written or graphic text and more generally any other intangible asset protected by the laws and international conventions relating to intellectual property and industrial property reproduced on the Site remain the exclusive property of the Company and / or its assignors, without the Customer having any rights over the same from access to the Site and / or from the conclusion of the Purchase Contracts. Any use, even partial, of the same is prohibited without the prior written authorization of the Company and / or its assignors, in favor of which all related rights are exclusively reserved.
APPLICABLE LAW AND COMPETENT COURT
This Agreement is governed by the laws of the Italian Republic.
For any dispute concerning or deriving from this Contract or from its execution, the Court of Terni where the Company is based will be exclusively competent.